Less than 2 years have passed since I was able to participate in one of the greatest and most important events a Marketer can ever be involved in: The Beijing 2008 Summer Olympic Games.
Looking back I have mixed feelings. On one hand it was a great and exiting experience, it forced me and the people I worked with to pull quite a number of work hours. On the other hand the amount of bureaucracy and problems the IOC and BOCOG presented us was so immense that I'm glad that I don't have to do that again.
I'm fortunate enough to have first hand insights into how things work, and, trust me, Olympic Marketing is no easy task. In order to associate your brand with the 5 rings and the games you need to comply with a lot of rules that, more often than not, seem a little bit arbitrary.
I can now speak more openly of this issues since my former employer is no longer an Olympic sponsor and I'm no longer employed by Lenovo.
The idea of writing yet another post on the Olympics came after seeing the site AP built for the ocasion. The site bears some resemblance of the gadget aggregator we built in partnership with Google. That page no longer exists, and for those of you who were not fortunate enough to see it I'll make a description: Picture iGoogle filled with Olympic-related gadgets, from maps and photos of the venues to a schedule of activities and the always present medal tally.
I think a web-based gadget platform can be a very powerful means to engage the public, that could lead to a customized experience for every user. If a company could combine that level of customization with the power (and inherent virality) of a social network of the size of facebook that would be a winning combination.
I have to admit, tho that after reading pieces such as this on Mobile Local Social I feel a bit surprised with people finding that Olympians + Social Media can be a killer combo. That has already happened at Beijing. Of course neither was the world what it is now nor was Beijing (or China) as open and as eager to socialize as Vancouver is, but the Athletes have very compelling stories to tell. [shameless plug] And that was what we tried to enable with the "voices of the summer games" blogging aggregator program. Think of it as "long tail meets world-class sporting event". (The site is still up and locked, left as a time vault of what it was).
Yet there is one major issue with Social Media, telling the athlete's story and the Olympic games: the IOC.
The Olympic committee has to be one of the most conservative entities I ever had to work with. Sure, when working for the 2008 games we were concerned about the great firewall and people not being able to:
- Post their stories from within China
- Read posts or watch videos from within the firewall
We had partnered with Google, we were using Flickr and YouTube and Facebook, we had reasons to worry. But we were looking in the wrong direction. The real censor was the Olympic committee. And it still is.
Proof of that is this piece by newsy:
And the tweet (now deleted) by Gold Medalist Lindsey Vonn, which stated:
Hey everyone, because of the olympic rules (blackout period) I will not be able to post any updates...
The rules for Athletes are vague. And Athletes are afraid of the Comitee, and for a good reason, they could be banned for life or stripped of all their medals.
There are two main reasons why the rules imposed by the IOC are very misleading:
- They do not understand Social Media and cannot (or will not) adapt quickly enough and
- they want to keep the upper hand and call some interpretation of the rules and hold them against someone in case of need.
The committee does not like receding any amount of power, and that is exactly what social media would do: it would shift a little bit of power from the IOC to the athletes.
It would seem like the IOC forgets it exists thanks to the very same individuals it puts under an iron fist: the Athletes. The fear is that once the Athletes can start telling their stories by themselves a good chunk of broadcasting rights money could shift from the centralized control to the athletes.
And no one would like that, now, would they?
Despite economic crisis and some personal dark notes 2008 has been an awesome year. Putting it in perspective is a hard task; too much happened.
Beijing 2008.
Until September everything in my life had olympic rings attached. Unlike some other projects, we had a due date written in stone: 08-08-08. Everything needed to be oiled and working by then. It was one-in-a-lifetime oportunity.
"Voices of the Olympic Games" was a fun and demanding projects I was ever involved with. I have written several posts about it all over the months. Here's a link to the tag "Olympics" in this same blog in case you want to read them all.
On the "lowlights" side of things: during the games my father got seriously sick and passed away the last thursday of Beijing 2008. Talk about messy weeks.
Public Speaking.
I am really fortunate. Some people think I'm worth listening to, and I was invited to speak at We Media Buenos Aires, WordCamp Buenos Aires and DigitalTalk. Hopefully I'm getting better at this thing of trying to share ideas, visions and experiences with others.
Oddly enough I think I get more out than I give back to this events.
Huge thank you to the people who invited me.
Lenovo.
It has been a crazy year at lenovo. Olympics, new product launches (such as the X300, the IdeaPads, NetBooks, servers... ) and a global crises.
I got a little bit more settled in my role within the company. I must admit I don't quite like "settled" and I will be looking at new ways to make me uncomfortable and drive myself mad soon.
Personal.
Despite the noted lowlight, it has been a nice year personally. The most important news is that I'm bound to become a parent in March.
There's still a lot that needs to be worked out. I really don't like living in Buenos Aires, particularly I'm not fond to raise a kid here (since I was able to grow up in the mountains and forests of Patagonia) and my apartment has started a self-destroy sequence some months ago.
Yet the good news is so overwhelming that all the problems and issues become secondary.
Also, in the "growing family" department I got to meet a "new" Brother. Life has some very strange twists.
Posting.
I haven't been posting too often to this blog. Yet I think there are a couple of entries readers might find interesting:
Note: it is an interesting exercise to read thoroughly a year worth of posts to see how much rubbish I usually write and how little substance.
For 2009.
High expectations and profound changes. They will either happen or I'll force them to happen. Although responsibilities should increase with parenting the adventure and nomadic spirit within me is about to burst.
Warning! Massive post.
As the events that happened between August 8 and August 24 start to slip to memory-land I thought it would be nice to do a recap of what we did last summer. Hope you enjoy it, or that you live long enough to read it thoroughly.
The right move at the right moment.

"Bird's Nest" Shot. Courtesy of Ogilvy 360.
Besides what our marketing statements said (that this were the first Games where athletes were allowed to blog) there are several other reasons why this made sense.
First and foremost: Amateurism. Yeah, I know, most of this guys aren't exactly amateurs in the full sense of the word, but you get the point. The same program applied to, say, the Football (soccer) world cup, wouldn't of worked as well as it did for the Olympics. Most athletes at an Olympiad are not celebrities. They might have a small degree of recognition, but the general public does not know them.
That radically changes during the Games. The public eye is in search of these people, hungry for news and stories. That is where we came in, providing content straight from the source.
The time zone difference also played a big part. Most of the action happened while the western hemisphere was sleeping or at work. This made the internet a key player.
The Right Mix.
Ogilvy 360 performed wonderfully during the recruitment phase. Voices of the Olympic Games ended up hosting 101 athlete blogs, representing 31 sports and 25 countries. Although this is a minimal sample of what goes on during the games it was, in my humble opinion, a very nice mix that portrayed their fellow athletes quite well.
Since the program was about hearing the Voices of this guys, recruitment was the key element.
I must admit that the idea of opening up and putting lenovo's brand behind people we didn't know raised some eyebrows here and there.
Now that the thing is over I'm delighted to say that what this athletes wrote about, the way they shared the good the bad and the ugly, the sheer openness and honesty did not cease to amaze me every single day during those fantastic two weeks.
They were sports heroes, now they became my personal marketing heroes.
One Idea. Endless access points.

PC at the iLounge featuring the "voices" site. Courtesy of Ogilvy 360
The idea itself was quite simple: enabling athlete blogging. After getting the right mix of athletes we needed to ensure that their words traveled far and quick.
The site and the way it was thought was just a channel, a place where feeds came in and went out to the various distribution services that orbited around the program. Simply put: athlete posts feeds were aggregated at the voices site and then redistributed as aggregated RSS feeds that powered Facebook Apps, Mobile Phone devices and anything anyone wanted to do with the outcome.
One example of this was what Mark Cahill did for Cycling.com; where he took advantage of the RSS filters we put in place to show only those posts written by Cyclists.
All of that was enabled with the help of Yahoo Pipes and quite a bit of programming on the Voices site.
Lessons learned
Too much happened over the past 9 months. Tons of ideas, reduced turnaround times, pressure, just to name a few. Here's the list of things I've learnt:
- Ideas will flow like rivers, it is execution that matters
- One must learn to focus and discard things quickly
- Anything can be done
- Outsourced stuff does not always work as it should
- Distributed content is the future
- Days can span longer than 24 hours. They can also last a lot less.
- I love chaos. I might rant, but I'd rather be underwater and crazy than doing business as usual.
- I am fortunate to work where I do and, particularly with the people I work with.
I know I left a ton of stuff out, maybe for another post. (Not likely to happen)
(Disclaimer: I have not posted results, targets adn the like because I'm sure David is going to take care of that).
What on earth led me to believe this week was going to be somewhat quieter? The exact oposite is true; it has been a crazy week, with little sleep, lots of things to do and some fire drills.
We have just made a minor face lift to the "Voices of the Olympic Games" site.
Odd timing, you might think, since we're only 1 week into the games and with one more week to go. Well, we realized he had an overflow of content coming in, and felt that our visitors might loose a lot of the action.
What has happened is that most of the page is absolutely dynamic and ever changing. There are only 2 elements that remain static, and I might "fix" that soon...
We have such an overflow of cool video, pics and posts coming in from where the action is happening that there might be some sort of information overload!
Now visitors will be able to see 5 featured stories, the latest 4 youtube videos, the twitter feed, the latest pictures and the latest athlete posts on a single glimpse.
Go ahead and pay "voices" a visit; then let me know what you think!
Beijing 2008 Summer Olympic Games are approaching at a fast pace. Time is not a constant. Although days always last 24 hours (or 1440 minutes or 86400 seconds) the perception of time gets skewed by the events we live.
I have been working with my main focus put on Olympic Web Marketing for the past 9 months. That is a long time. Over this period of time Lenovo has made 2 major refreshes to its product line, launched IdeaPads and we made quite a buzz around the X300. That should put a little perspective on the crazy times Web Marketing for a major PC company imposes.
Over all of this time I was able to work with various companies (google, Ogilvy, Citizen Sports, to name a few), joyfully skipping from one project to the other. It's been some crazy and fun times.
Now that we've reached the build-up momentum leading to the opening ceremonies we're focused on trying to get the most of what we've done. I know I'll probably forget about sleeping for the next two weeks or so, and the strange thing is, I'm sort of looking forward to it.
Although it has been fun I'm already looking forward applying some of the knowledge learnt to our longer term programs in Social Media Marketing. But that, as they say, is a matter for a different post.
As part of the buzz generated by the (should I say Official?) release of the "Voices of the Olympic Games" site there was a certain post that caught my eye as well as the attention of others at Lenovo, Ogilvy and Intel.
That single statement should be enough to corroborate the validity of the article I'm talking about: Why the Social Media World NEEDS to Understand SEO, by Jennifer Laycock (Editor of the Search Engine Guide).
Jennifer basically tears the "Voices" site apart from a SEO perspective. And that is a good thing. We've learnt some things about it, made some changes and hopefully have created a better user experience thanks to that.
I'll do an overview of things that we changed and arguments for the things that we have not taking into account.
True social content that allows people to interact around current events and hot topics is killer in terms of traffic. There's a reason for that...it's because good social media initiatives capture people at their passion points and gather them together. For that, I say kudos to the team at Ogilvy who dreamed this idea up.
Slight correction here: Lenovo's David Churbuck dreamed the idea.
The text on the Lenovo site that mentions Aaron Cohen is locked behind Ajax powered Javascript that isn't being read or indexed by the engines.
True. And I almost feel ashamed by this. I have been a long time critic of Flash for this same reason (and others). That being said I must admit I never had SEO in my mind while desiging and developing the site. I think the contributors page does a nice job in terms of helping people find athletes. The usage of the filters alows to find relevan athlete(s) by sport, nationality and the language they blog at.
The Lenovo site is using an Ajax driven pop up box to display the content from each of their bloggers. That means you don't get a unique page and a unique URL related to each entry, which means bloggers cannot link to a post on the Lenovo site.
This was a homerun. And we have corrected this. In several ways. We give users the possibility to see the standalone post (example) and provide a permalink to the popup in the main page as well (example II).
We have also simplified opening the original posts directly from the "Voices" site, something that has a lot to do with the vision we had for this.
Thus I get to a point in this post where I think I should explain the vision around the site, and some of the choices we did. After reading this pragraph:
When I first heard about the Lenovo Summer Games site, I thought they had gathered together bloggers to build a giant group blog. I imagined a hundred voices coming together in a collective environment and I imagined the number of comments, trackbacks and social bookmarking submissions that would be generated. I pictured a comprehensive blog roll that would link me to other Olympic related blogs and a resource area that compiled the latest Olympic news and links to the official Olympic sites of each country's team.
I knew I had to blog in response.
There are several reasons on why we didn't want to concentrate too much stuff (as in comments and hosting the bloggers ourselves) on our own site. First and foremost our goal is to "Connect Fans and athletes". And this is not just vane marketing talk. We mean it, and the site / idea / execution reflect just that.
"Voices of The Olympic Games" serves as an entry point for fans. They can look after athletes of their own country, of a sport they like or speaking in their language. We concentrate content fed by the Athlete's individual blogs, with the hope that those interested will go and comment directly to the athletes, not to us. We act as enablers, not as recipients in this case.
If that were not the case we would of taken an approach similar to what Jennifer imagined and would never provided things such as filtered feeds to which people interested in broader or narrower queries can subscribe to what they want.
There was also the notion that there is life after the games for this Athletes. We didn't want to be responsible of deleting the content they had generated after the buzz died out and the flame was put off in Beijing. We know this site won't live much longer after August (partly because Lenovo will no longer be a TOP sponsor anymore) but this athlete's blogs will most certainly continue to exist after that.
That means Lenovo's Voices of the Olympic Games site simply serves as a road map, not as a destination. When it comes to social media and search, companies benefit far more by creating a destination site that generously links out as a resource.
The first part is correct. As I have stated: we want to be a roadmap, the destination is the Athlete's sites and blogs.
As for companies benefiting far more by creating a destination, I don't think I entirely see eye-to-eye with that. The statement would hold true if we were in 2002, not today. The web has become a liquid and distributed place, I don't think much sites can be regarded as a "destination" anymore.
Because the site is set up this way, Lenovo loses the content AND shows me I don't need to visit their site to read the blog post. Instead, I can add the athlete's blog directly to my feed reader and by pass Lenovo completely.
No, you don't need to visit our site to read the blogs. But you can subscribe to more than one blog in a single feed, or just lurk around. And there will be some more content provided by us during the games. That being said this same approach is coherent with us "not being the destination".
The Lenovo Voices of the Olympics Games site has amazing potential. It's a great idea and I have enormous amounts of respect for the team at Ogilvy who put it together. Unfortunately, the campaign has fallen prey to one of the most common pitfalls of online campaigns. It was designed without search engines in mind.
Mea Culpa. Guilty as charged we did not design or think the site around SEO.
We will try to improve SEO for the sake of the users and fans and trying to make it easier for them to find and connect to athletes.
I want to personally thank Jennifer for her very well put and very concise post. As I commented when I first read it I think it is thanks to people like her that the Web improves.
We might not see eye-to-eye on every single point, but I think it is very important to listen to such authorized voices as well as taking the time to reply.
It has been over a month since we soft launched "Voices of the Olympic Games" and I posted about it. A lot of water has passed under the bridge since then and Today Rohit opened all gates and let the flood begin.
I was quite pleased to see the overal warm reception this had. Posts and comments with some praise and some good suggestions are starting to surface.
Marketing vox seemed quite well informed and even used our flickr account (a very simple decition made quite a while ago and that has payed its dividends, remind me to post about it).
Also through posts I've learned Prime Minister Gordon Brown has a twitter feed. How is this related to Olympics? I'll let a quote from the post speak for me:
This approach makes perfect sense for both groups and is clearly well-intended. My assumption is that, along with automotive, two of the most active groups online are politics and sports.
Thanks Kevin!
Engage in PR had this to say:
I really like what Lenovo is doing and it looks from what I read like the athletes are really responding. The great thing is that the Lenovo site is aggregating different blogs, video, pics, etc and just giving you a place to find them all
There was also a post by Adrants which I think needs some clarification. Neither Ogilvy or Lenovo "Blog the summer Olympics". Athletes do. we simply aggregate, mashup and sometimes (just sometimes) comment or highlight stuff.
That is the whole point of the program as "da boss" made quite clear back when he publicly stated his idea on what Lenovo's web marketing strategy for the Beijing games should be.
What is the Olympic ideal? The idea that propels the Games? In the end, in my opinion, it’s about the athletes. Some 12,000 extraordinarily talented and driven individuals and teams who are literally the best in the world
We'll see how things develop, but I'm feeling enthusiastic and proud of what we've done.
How do you like it?
So, the challenge was to build an aggregator that could display the life lessons I mentioned on part 1.
When faced with the white canvas I could of done anything. Search for a CMS, build something from scratch ar whatever crossed my deviated mind.
I went with the best platform I know. WordPress. Mainly thanks to me finding a beautiful RSS parsing library called SimplePie. That library enabled me to do whatever I wanted with the feeds. And so I did.
Building a feed reader within WordPress was fun.
First I went for a "live" approach. I just fetched the feeds and presented them. But that proved to be slow and unreliable.
Thus I made the choice to save everything into the DB. That allows me to sort, change, and adapt the content while boosting the performance quite visibly. And there's quite some processing that needs to be done.
For starters the greatest challenge was to make things somewhat usable for the visitors. With over a 100 people aggregating to a single page we had to provide a simple way to sort and find whatever is of interest.
The Solution? Creating filters. If you go into the "Voices" page you'll see 3 dynamic dropdowns (Country, Language and Sport) that allow to get just the content that you are interested in. The same logic will apply, in the near future, to an aggregated feed.
There was quite some degree of learning on the process. For starters I found out that blogspot's feeds are full of rubbish. Also I reinforced the Old Addagio: "IE 6 sucks". I truly believe that that particular browser is the accounts for way too many extra development hours (as the need to "hack" stuff to make it work correctly is a must if you want to build anything somewhat "modern") and a lot of wasted bandwidth.
Also making anything non-that-conventional requires intensive cross-browser testing. Here's a sample of my 3 ThinkPads showing the page on various OSs and Browsers:

(Left to right: Firefox [top] and Konkeror [bottom] under Linux; Opera [left] and IE7 [right] under Windows; Firefox [left] and Safari [right] under Windows. No I don't own a Mac, thank you very much).
I hope you enjoy reading this guys posts and stay tuned, there's a lot more to come.
With some luck I'll leverage part of this efforts and build it into plugins that people can use on their own blogs. (Chances are this wont happen before the end of the games).
PS: In case you wondered why I haven't posted much lately: this is the reason.
It is finally live so I can talk about it. Some time ago David asked how to aggregate 100+ feeds in a single site. He got some very interesting answers, most notably one pingback from Mark Cahill.
What is this program all about then? The boss explains it far better than I could possibly do. But to summarize: we're gathering a bunch of "geeky athletes" (tip of the hat to Zach Bell for the term!) and trying to connect them with fans, the general audience and other athletes. They have a lot to say and we want to make sure their voices are heard.
How I solved the technical part of this project is part of part 2 of this two-part series.
So what will I be posting about here? The human side. The things I'm learning just by taking the quick looks I must take into this Athlete's blogs.
Athletes are a race apart, particularly amateurs. This people fight every single day of their lives to get better at what they do. Many times they have to struggle against very adverse training conditions, constrained budgets and the fears we all have (but not everybody faces).
All of that for single moments of glory or defeat every four years.
The sheer degree of self-consciousness and perfectionism required at this level is something not everyone can deal with. Take David Oliver's blog title: "David Oliver! Your Mission: 12.87" if that ain't a statement I don't know what is.
Reading Drew Ginn's thoughts on how to hold on efforts minute-by-minute are also quite inspiring:
During the last few days many times I have found myself using the idea of just hang on a minute just to see what else there is. Just to see if you can go a little further. A minute seems reasonable to consider. A minute is not never ending but rather a finite period to hang on for. The last bike ride I went on was a classic example where I had the feeling of tired and fatigue in my legs. To the point where I just kept thinking 'Hang On A Minute', a minute was fair. It felt ok to push on a little longer obviously to find that there was another still to come after that one. It was a long climb and each and every minute began with a simple task, HANG ON.
So, if people ask me what do I enjoy most about Olympic Web Marketing the answer is simple: learning from this athlete's life lessons.
I have very recently commented about my involvement on Lenovo's Olympic Podium. It is a very complex project, full of different angles to work with. One of the core drivers will hopefully be the gadgets.
As a regular iGoogle user, my iGoogle Page has 9 tabs with all sorts of different stuff in them; and being of the geeky sort I was quite familiar with the concept of gadgets. At least from the end-user perspective, not quite so from a "driver's seat" perspective.
What makes a gadget cool? what makes it stay on iGoogle or other portals? what makes people share them?
Over and over again the word "live" hit my mind. This is no static page. No written-in stone HTML. What makes a keeper in the case of gadgets is never-ending freshness. The reason anyone has iGoogle, myYahoo, windows live or any similar system as their default homepage is because the frame is the same, but the content is always changing. A gadget that stays still will, most certainly, get removed.
The live nature yields another question: identifying good data sources. Fortunately things have shifted in the past years and any good site provides RSS feeds. On the grim side of things you have what people (or CMSs) do to RSS and Atom. That dreadful ![[CDATA tag is probably one of the worst things ever to happen to XML, and it is quite contrary to the original and founding concept of "just content". For those not on the Technical side of things what CDATA allows is to insert all sorts of HTML rubbish inside XML.
Striping off all that other non-content stuff to be able to massage and present data as intended is just painful, not to mention the additional bandwidth required to retrieve things that will, ultimately, not make it into the final view.
I would suggest to all content owners to provide both "rich" and "basic" feeds.
Before anyone points it out: yes, this blog abuses CDATA as well... I promise I'll fix it!